Employment Opportunities

The Service Advisor will be responsible for service check-ins, scheduling, estimating, selling, updating, and following up with customers during the entire service process. Further responsibilities include advising customers on proper vehicle care and reviewing final repairs performed.

If you are a problem solver, a great multi-tasker with a strong attention to detail and enjoy working in fast-paced environments, we want to hear from you!

We are currently seeking Service Advisors to join our Hometown Auto team!

YOUR RESPONSIBILITIES

• Greets and welcomes customer in a timely manner while maintaining high customer satisfaction standards
• Handles telephone inquiries regarding appointments and work in process
• Completes walk-around inspection including vehicle/equipment, and recommends additional needed service including checking for any outstanding recall notices
• Arranging to test drive the vehicle with the customer to confirm the problem, or refers to the test technician
• Writes up customer's vehicle/equipment problems accurately and clearly on repair order
• Sets expectations with the customer and inputs information into CRM
• Determines path of repair while verifying accuracy of repairs and documents
• Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
• Advises customers on the care of their vehicles/equipment and the value of maintaining them in accordance with manufacturers' specifications

WHAT WE LOOK FOR

• Strong interpersonal skills, team player, helpful and cheerful with sales personnel
• Ability to proactively problem-solve and think logically
• Good verbal and strong written communication skills
• 3+ years related experience and/or training; or equivalent combination of education and experience
• Post-secondary diploma or trade certification
• Strong ability to listen to other's presentations and be able to interpret issues and pass on to others
• Good mechanical aptitude and great organizational skills
• Basic computer skills, including spreadsheets and keyboarding
• Functions well with large volume and fast-paced work environment.
• Accountability and dependability with strong time management
• Must be able to lift a minimum of 50 lbs on occasion.
• Must be able to walk around shop floor/parts department and sit/stand at service counter.

Job Type: Full-time

Experience:
Relevant: 1 year (Preferred)
Customer service: 1 year (Preferred)

Hometown Auto Group is currently seeking an experienced Automobile Technician Mechanic to join our team in Reidsville, NC.

Job Summary:
As our Automobile Technician Mechanic, you will be responsible for maintaining service operations by inspecting and maintaining vehicles.

Requirements for Automobile Technician Mechanic
Education and Experience:

• 1 - 3 years' previous experience
• Skills and Abilities:
• High energy level, dependability and persistence
• Excellent time management and attendance
• Ability to work independently
• Safety Management
• Problem Solving skills
• Ability to dealing with complexity
• Analyzing Information
• Team oriented
• Working knowledge of shop equipment such as wheel and tire equipment, alignment system, diagnostic equipment, AC equipment, etc.)

Job Responsibilities for Automotive Service Technician:

• Keeps equipment available for use by inspecting and testing vehicles; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters.
• Maintains vehicle functional condition by listening to operator complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components.
• Verifies vehicle serviceability by conducting test drives; adjusting controls and systems.
• Complies with state vehicle requirements by testing engine, safety, and combustion control standards.
• Maintains vehicle records by recording service and repairs.
• Keeps shop equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Updates job knowledge by participating in educational opportunities; reading technical publications.
• Accomplishes maintenance and organization mission by completing related results as needed

Job Type: Full-time